Sign-up codes in a familiar chat
Send sign-up codes from iiko to WhatsApp or Telegram without connecting a separate SMS gateway for this flow.
IIKO → WHATSAPP / TELEGRAMExplore scenarios ↓
Messages from iiko, straight to WhatsApp and Telegram
Sign-up codes, guest offers and delivery updates arrive in the chats guests already use. Keep communication connected to events in iiko, even after the order.
WhatsApp
Telegram
HOW IT WORKS
From an iiko event to the guest’s chat
01
iiko
A sign-up, order or configured campaign starts the flow.
02
Message rule
Choose the trigger, content and channel.
03
WhatsApp / Telegram
The guest receives a clear message in a familiar chat.
Every message has a purpose
Start with helpful moments: sign-up, a reason to return, a birthday invitation or feedback after an order.
A reason to return
Use iiko to send bonus and personalised offers to guests who have not ordered for a while.
Birthday greetings
Reach guests before their birthday with a relevant invitation, gift or bonus.
Ask how the order went
Request feedback after an order and invite guests to reply in the chat if something went wrong.
AFTER THE ORDER
Keep guests informed
Delivery updates
Notify guests when an order is placed, on its way and delivered. Courier location updates depend on iikoDriver and delivery setup.
Receipt in WhatsApp
With WebKassa, guests can receive a fiscal receipt link in WhatsApp. We will verify compatibility and delivery before launch.
Timely messages
Tie messages to iiko events such as sign-up, ordering, delivery or configured campaigns. We will agree the exact triggers for your workflow.
Agree the messaging setup before launch
We will check iiko versions, channels, iikoDriver or WebKassa for relevant flows, message content and guest consent.