iiko Mentoring and Practical Support
Help your team master iiko through real tasks. We review accounting errors, check employee work and create practical instructions for your restaurant.
What the service includes ↓About the service
Would you like to keep accounting within your own team, while giving employees the support they still need? The goal is not to hand every transaction to an external provider. It is to teach your people to work correctly in your database and check the results themselves.
iiko mentoring provides support during day-to-day work, rather than simply demonstrating the software’s features.
How is mentoring different from training?
A training session can show someone how to enter a document or generate a report. A working restaurant raises additional questions: why did a discrepancy appear, where should an error be investigated, and which document should be checked first?
OpenService takes a practical approach. Employees complete tasks, while a specialist reviews the results and helps explain the causes of any difficulties. This approach is also used in accounting setup and individual training based on the client’s own database.
How is the work organised?
The first step is to establish which operations an employee can already complete confidently and which still require supervision. Specific tasks are then selected, such as recording deliveries, maintaining recipes, preparing a stocktake or checking reports.
It is important to explain the cause of an error, not just how to correct it. For example, when an employee selects the wrong product record, it is worth checking whether item names are clear and the rules for using the product directory are understood, rather than simply replacing one line in a document.
The outcomes of these reviews are recorded in instructions tailored to the restaurant’s processes. This follows OpenService’s approach to accounting setup: materials are developed around the business’s actual document workflow.
Who is this service for?
Mentoring is worth considering when opening a restaurant, replacing a food-cost accountant or transferring accounting tasks to an in-house employee. The main completion criterion is whether the team can carry out the agreed operations and explain the resulting figures.
Unlike outsourcing, day-to-day work remains with your employees. The mentor’s role is to help them work independently.